Customers of Workplace 365’s on-line apps could also be experiencing annoying and frequent downloads of a file known as “TokenFactoryIframe” when accessing their account by way of an internet browser. Whereas Microsoft has not but launched a repair—and it’s not the primary time it’s occurred—there’s a solution to cease the downloads.
Based on customers on a Microsoft help discussion board, the issue occurs principally with Safari on the Mac, however may have an effect on Chrome and Firefox on the Mac, iPhone, or iPad. Because the situation occurs on a number of browsers and platforms, this may occasionally imply it’s a difficulty with Outlook that Microsoft wants to repair. Based on a publish by a Microsoft consultant, the corporate is “doing analysis on our aspect to see if we are able to discover any related details about the difficulty.”
The non permanent repair entails halting downloads for Workplace 365. The issue with this resolution is that it prevents all downloads from functioning, For instance, in case you are utilizing Outlook for e-mail and need to obtain an attachment, you may’t obtain it till you modify the setting once more to permit downloads. Under are steps for stopping downloads on Safari and Chrome.
How you can cease Workplace 365 downloads in Safari for Mac
In Safari, click on on the Safari menu on the prime after which choose Preferences.
Choose Web sites.
Within the left Common column, choose Downloads.
The window on the precise will present a listing of internet sites with obtain permissions. Search for outlook.offce365.com and choose Deny in the precise pop-up menu. (If you choose Ask, a pop-up menu will repeatedly seem, asking if you wish to obtain the file. With this situation, it requests a obtain as soon as each jiffy.)
Observe: This can cease all downloads from Outlook, so when you should get a file from an e-mail, you’ll should quickly allow downloads.
How you can cease Workplace 365 downloads in Chrome for Mac
In Chrome, click on the Apple menu after which choose Preferences.
Within the left column, choose Privateness and safety, and within the “Privateness and safety” part in the principle window, choose Website Settings.
In case you see workplace.com within the Current Exercise part, click on it. If not, click on on View permission and knowledge retailer throughout all websites after which click on workplace.com.
While you click on workplace .com, it ought to develop. Search for “www.workplace.com” and click on its arrow on the precise aspect.
An inventory of Permissions will seem. Search for Computerized downloads and choose Deny in its pop-up menu.
What’s a TokenFactoryIframe file?
iFrame is a technique utilized by web sites to current content material. For instance, iFrame is usually used when embedding a YouTube video onto a web site. It’s a broadly used ingredient, although it’s not identified why Workplace 365 is robotically downloading the TokenFactoryIframe file. This file particularly is zero kilobytes in dimension and doesn’t appear to have something in it. It may very well be an error within the HTML of the Workplace 365 web site and it’s most likely not malicious.